Customer
Customer Success Lead — Law Firms
Own the relationship with boutique immigration firms from trial through renewal. The people you work with are senior paralegals and managing partners, and credibility comes from actually understanding what a two-tier index is.
- Team
- Customer
- Location
- Remote (US hours)
- Type
- Full-time
- Level
- Senior
A person reads every application. You hear back either way within five business days.
What you will own
- Run onboarding for new firms, including template migration and Bates convention setup
- Conduct quarterly filing reviews with managing partners against velocity and RFE metrics
- Translate firm feedback into prioritised product input
- Build the onboarding playbooks that let this scale past the first hundred firms
What we are looking for
- 4+ years in customer success or account management for legal or regulated software
- Working knowledge of immigration practice workflow
- Genuine comfort talking to attorneys about their economics
Nice to have
- Prior immigration paralegal experience
- Experience with Docketwise or Clio