Terms of Service

01Agreement

These Terms of Service form a binding agreement between Docket Build, Inc. and the entity that subscribes to the service. If you accept these terms on behalf of a law firm or organisation, you represent that you have authority to bind it.

Where a separately negotiated order form or master agreement exists, that document controls to the extent of any conflict.

02The service

Docket Build provides software that classifies documents, checks documentary compliance, maps evidence to statutory criteria, assembles paginated and Bates-stamped exhibit packets, generates indexes, drafts structured cover letters, and cross-reads draft forms against supporting documents.

We may change or improve the service. We will not remove a materially relied-upon capability during a paid term without at least ninety days' notice.

03Professional responsibility — the boundary

Docket Build is legal technology software designed for use by licensed attorneys and legal professionals. It does not provide legal advice, does not practise law, and does not create an attorney–client relationship between Docket Build and any person.

Every output — assembled packet, index, cover-letter draft, discrepancy report and coverage score — is a draft addressed to the attorney of record. It is not a legal opinion and is not a determination that any evidentiary standard has been met. Coverage scoring indicates documentary completeness, not legal sufficiency.

You are responsible for petition theory, characterisation, legal argument, review of every output, and the decision to file. Docket Build does not sign forms, does not execute Form G-28, does not communicate with USCIS or any other agency, and does not communicate with your clients.

You are responsible for compliance with your professional conduct rules, including duties of competence, confidentiality and supervision of non-lawyer assistance. Our trust center provides the documentation to support that diligence.

04Your account

• You are responsible for the security of your credentials and for activity under your account.
• You must configure matter-level access so that users see only what their role requires.
• You must notify us promptly at security@docketbuild.com if you suspect unauthorised access.
• Seats are bundled per tier and may be reassigned freely; they may not be shared concurrently.

05Acceptable use

• Do not upload content you lack the right or client authorisation to process.
• Do not use the service to prepare filings you are not licensed or authorised to prepare.
• Do not attempt to circumvent access controls, tenant isolation or rate limits.
• Do not use the service to build a competing product, or to benchmark it for publication without our written consent.
• Do not upload malicious code, or content that is unlawful to possess in the relevant jurisdiction.

06Fees and billing

Fees are as set out on the pricing page or in your order form. Subscriptions renew automatically for successive terms unless cancelled before the renewal date. Upgrades apply immediately and are prorated; downgrades apply at the start of the next term.

Petitions exceeding a tier's monthly allowance are billed at the tier's published overage rate. No packet is blocked for exceeding an allowance.

Fees are exclusive of taxes. Invoices are payable within thirty days. We may suspend a materially overdue account after fifteen days' written notice.

07Trial

The fourteen-day free production trial provides the full service with no card, no feature gates and no watermark on exported output. Packets assembled during a trial are yours to use and file. At the end of a trial nothing is charged automatically and nothing is deleted; export access to assembled packets continues for sixty days.

08Your content

You retain all rights in the documents and work product you upload. We claim no ownership. We process your content only to provide the service and as directed by you, subject to the Data Processing Addendum.

Your content is contractually excluded from all model training, fine-tuning and evaluation. This obligation survives termination.

09Confidentiality

Each party will protect the other's confidential information with at least reasonable care and will not disclose it except to personnel and advisers who need it and are bound by confidentiality obligations. Your client documents are your confidential information without any designation being required.

10Service levels and support

Uptime commitments apply from the Boutique Firm tier upward as published on the pricing page and in your order form. Support response targets vary by tier. Scheduled maintenance is notified at least seventy-two hours in advance and is excluded from uptime calculations.

11Warranties and disclaimers

We warrant that the service will perform materially in accordance with its documentation and that we will provide it with reasonable skill and care.

We do not warrant that use of the service will result in the approval of any petition, the avoidance of any Request for Evidence, or any particular adjudication outcome. Adjudication is a discretionary governmental function outside our control. Except as expressly stated, the service is provided without other warranties to the fullest extent permitted by law.

12Liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or lost business opportunity, arising from this agreement.

Each party's aggregate liability is limited to the fees paid or payable in the twelve months preceding the claim. These limits do not apply to a party's breach of confidentiality obligations, to your payment obligations, or to liability that cannot be limited by law.

13Term and termination

You may cancel at any time from the billing screen, effective at the end of the current term. Either party may terminate for material breach not cured within thirty days of written notice.

On termination you retain export access to assembled packets for sixty days. After that, content is deleted in accordance with the retention terms in the DPA.

14Governing law

This agreement is governed by the laws of the State of Delaware, excluding its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.